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In General
We run our business by the policies we have set out in our terms and conditions which enables us to provide the customer with the best service possible. Please take the time to read these terms and conditions so that you understand the way our business works.
By using this website, you are agreeing that your access to and use of this website are subject to the terms and conditions. This website may contain typographical errors or inaccuracies which may not be complete or current. sparkly-beads.co.uk therefore reserves the right to correct any errors, inaccuracies, or omissions and to modify or update information or prices at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability. While we endeavour to make sure that all prices on our website are correct, errors may occasionally occur. We apologize for any inconvenience this may cause you.
The pictures of & the colours for the Jewellery, Crystals, Pearls and Components shown on this website are to be used as a reference guide only, as variations in Computers, Monitors, Printers and internet browsers, combined with the difficulty in photographing the Jewellery, Crystals, Pearls etc., we cannot guarantee that the colours in the pictures will look exactly the same as the actual colours of the real crystals or pearls you will receive, as there are always variations in the colours, from size to shape the colour from one size to another can look very different to the next size up, also when they are being made and going through production this is not 100% consistent and there can be different variations in colour from batch to batch.
Whilst we have tried our very best to make them as true as possible. If you are unsure about colours, we suggest that you purchase some sample beads, so you can be sure of your colour choice.
VAT (Value added Tax)
All of our prices including VAT 20% for all UK and EU orders, orders from outside the UK and EU VAT charge will be removed after selecting shipping worldwide. EU customers may not be charge import duties, for customers outside the EU may be charged import duty depending on rate of your country and the value of your order, we are not responsible for customs duties.
Prices
All prices stated on the website are in Pounds Sterling and prices are subject to change without prior notice.
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Shipping Rates and Delivery Lead Times
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For UK customers, we send out via Royal Mail or courier.
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Standard delivery via Royal Mail and Courier, this will require a signature.
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Cost starts at
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Standard Delivery, Normally Delivery will take 2 - 6 working days to arrive.
However, If you are not in a card will be left to say where your parcel can be collected from, or if you have a safe place or want them to leave with your neighbour please advise. We are unable to do anything about delays or missing packages until 15 working days has elapsed, this is not our policy but Royal Mails, they will not look for or process any claims until 15 working days has passed from the date of posting.
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£2.5 + VAT
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Special Delivery Guaranteed Next working Day, will require a signature.
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Cost starts at
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Express Next working Day (Royal Mail Special Delivery Guaranteed Next working Day by 1 PM) not including Weekends and Bank Holidays, is available for orders placed before 1pm Monday to Thursday (Orders on Friday are not Guaranteed for Next Day, but normally 80% will arrive on the Saturday, Royal Mail Guarantee for the Monday) For orders weighing over 2kg will be sent via next day delivery by courier service and will require a signature. If with courier Next Day is delivered before close of business.
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£5.95 + VAT
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Countries within Europe customers, we send out via Royal Mail or courier.
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Royal Mail International Signed for, This will require a signature.
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Cost starts at
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IRELAND & Europe (Royal Mail International Sign for, we send by Air mail.)
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£7.95 + VAT
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USA, Canada & the Rest of the World, we send out via Royal Mail or courier.
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Royal Mail International Signed for, This will require a signature
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Cost starts at
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USA & Rest of World (Royal Mail International Sing for, we send by Air mail.)
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For USA, Canada will take 1 - 4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days. For orders weighing over 500g, we will require additional post costs, and the parcel will require a signature.
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For Asia will take 1 - 4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days. For orders weighing over 500g, we will require additional post costs, and the parcel will require a signature.
** Orders from outside the UK and EU VAT charge will be removed after selecting shipping worldwide. For customers outside the EU may be charged import duty depending on rate of your country and the value of your order, we are not responsible for customs duties.**
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£8.95
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The customers is responsible to arrange for collection or re-delivery. Any parcels not collected and returned to us will be sent out again, but a postage charge for re-delivery will apply and must be paid before the parcel is resent. However, if you do not wish to have the goods sent out to you again we will refund the cost of your order less the shipping costs, a restocking fee of £3.00 will also apply.
If you do not receive the expected package within 30 days of dispatch, please notify us for any claim to be valid.
We will not be responsible for any claims for lost or non delivery, which have not been notified to us within 30 days of the date that we have dispatched your order.
If your order has not arrived, we can despatch your order out again before 15 working days but we require payment to be paid for that order again and it must be paid before the parcel is resent. If you have pay for the order again and if after 15 working days your first order still has not arrived then we will refund your first order and claim against the Royal Mail. If you first order arrives after 15 working days and replacement order has been dispatch then you can return either of the orders for a refund (Please read our returns policy)
Please note : That we are unable to resend order again if it has not been confirm from Royal mail (After 15 working days) that it has been lost, unless it has been paid for the order. If you require the goods urgent we suggest you select the special delivery next day.
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Delivery Details
- If you place an order before 12 noon Monday - Friday, Your order will be processed and shipped out the same day (Subject to stock). Orders received after the above times will be shipped out the next day, if it is Weekend or bank holiday, this means we will ship out on Monday or the next working day after a Bank Holiday when we are back to service.
- Backorder : If the items that you have ordered is not be in stock on the day that you have placed an order, we will send the other items that are currently in stock out first and inform you the day that we expect the item will be in stock during the next 7 - 10 days, in this case we not charge for extra post cost, however if you unable to wait a refund will be offer.
- We will confirm all orders via email with the exact dispatch day for your order. If you have placed an order but did not receive an email from us confirming dispatch of your order within 7 days of placing your order, please contact us immediately.
- Please be aware that we only send out back-ordered items by recorded delivery not special delivery, which means you can claim compensation of up to £39 Maximum, if you wish us to send by Special delivery for compensation of up to £500, we will need £3.30 additional for this service.
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(Applys for UK orders only, for international order if the items that you have ordered is not be in stock, we will inform you the day that we can delivery the item that is not in stock out to you, if you unable to wait we will send the items that are currently in stock to you and cancel the items that not in stock along with a refund within 24 hours)
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We are unable to be responsible for any delay from strikes, accidents or delays in transit and events beyond our reasonable control.
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Retail Section
All items listed in our Retail section will be in stock. On occasions however, its possible that an item ordered by customer will be either out of stock or not available in the quantity required. In that event we usually send the quantity that we do have in stock, or if the item is out of stock we will send the order without that item. If an item is essential for you, please email us before placing the order and we will check its availability.
- Wholesale order Or Bulk Order
Minimum order for wholesale is £200 excluding P&P. We offer real wholesale prices cheaper than ever, if you place an order with us delivery will take on average 5 - 10 business days, after we have received your payment.
If you place an order before 9am on Monday of any week, then we can dispatch to you on Wednesday or Thursday the same week (except public holiday in UK or Austria, it could be delayed). Orders placed after this time will be dispatched on Wednesday or Thursday the week after (Subject to the items being in stock at the Swarovski factory) If your order also includes items from the retail section (which normally delivery same day or next day) in the same order, we will deliver all items together, However if you require us to delivery goods from retail section first please make a separate order.
For items not currently in stock at the Swarovski factory, we will contact you to let you know which items are not in stock or if you prefer to place a backorder for items not currently in stock at the Swarovski factory, you are welcome to do so.
Please note : Once we have ordered from the factory, the order cannot be cancelled as those items are a custom order. However, if the item that you receive is incorrect, damaged in shipping or improperly manufactured, only then you can return them for a full refund.
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Return Policy
You can return Beads or crystalcomponentsand we will refund the full cost of the items, minus the shipping charge. Upon receiving your beads or crystal components, if you are not satisfied or the items did not meet your expectations for any reason, we will be glad to either exchange or refund your money (your choice), as long as its within 7 days of you receiving your order.
When you take delivery please check all your items immediately, If the beads or crystal components arrive damaged...or you receive faulty, incorrect goods, then you please contact us on the same day that you take delivery of your goods, so we can be able to make a claim for a refund or replacements.
If you do not contact us within 7 days of you receiving your order about any damaged items, this breaks our terms as laid out in the Crystal Beads - Jewellery Shop Returns Policy, this will mean we are not obliged to offer any compensation, money or goods, and cannot be held accountable.
IMPORTANT:
To return or Exchange beads or crystal components to us, you must first please contact us immediately via Email (Click Here) Please do not return items without our agreement and instructions from us.
Return Items
To receive a full refund for beads or crystal components must be returned in its original packaging, and in the same condition in which it was received within 7 days of you receiving your order and return them to us with a copy of your invoice.
Exchange Items
**Any items sent back for exchange (except faulty, incorrect goods), There will be a charge for the postage for the re-delivery of your items as per our shipping rates**
Please note : We will not exchange or give a refund, if the packet (sealed plastic bag or Swarovski factory packets) which contains crystals has been opened or damaged in transit back to us, so please check your items before opening and if you are unsure please contact us. Email
How To Send Items Back :
We suggest that if the items that you need to send back & the value is not over £36 please send back by Recorded delivery, if the value of beads or crystal components order is more than £36 please send back via Royal Mails Special Delivery service as the items will then be insured should they get lost or damaged , and you will also have proof of posting, please be aware that we cannot give a refund if we do not receive your parcel.
When you return the items to us, please use bubble wrap for all crystals and beads and make sure that jewellery had been pack well to avoid any damage from transit. If they are in perfect condition we will then credit your account within 2 working days.
If you paid via Nochex, we will refund your money back in to Nochex, If you paid via Paypal, we will refund your money back in to Paypal.
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Privacy Policy
Crystal Beads LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.
Your Credit / Debit card payment information is processed by PayPal or Nochex on their secure sites. If payment is successes, you will receive an email to confirm that your payment is successful.
We do not store your financial details. We may collect the following information: Name, address, phone including email address (Only to be use as apart of contact to process your order).
PayPal's Privacy policy can be found Click Here
Nochex's Privacy policy can be found Click Here
We are committed to ensuring that your information is secure, we do not disclose your information to unauthorized access and third parties. We only collects your information required to process your order. We will not e-mail you in the future unless you have registered for our newsletter.
We do not use cookies to record any your personal information. We have used cookie that necessary for service while you are shopping with us to identify order ID for each customer, if you wish to purchase an item on this site and you cannot see button or if you add to cart but quantity dose not show in cart, in this case you may necessary to change your browser security settings to accept a session cookie.
To change setting please follow this instruction step by step as below :
1.) Look for Tool on top of your browser Click on "Tools" when drop down show up select "Internet Options"
2.) When a small window open look for privacy and click on "Privacy" you will see settings just move to medium or you can click on "Sites" button other small window will open and you will be able to type in our web site address (www.sparkly-beads.co.uk) to allow specifically cookies from our web site, click "Allow" button and click "Ok" again the small window will close and then click "ok" on the first small window again the small will close, click on your browser or F5 on your keyboard. that's all done ! You can start shopping on our web site again.
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Intellectual Property
Content of this web site, including site design, all images, text, Logos are the property of Sparkly-Beads.co.uk, Please be aware if you have copied or modified without permission Sparkly-Beads.co.uk it violates copyright and could result in criminal action being taken.
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