You can return Beads or crystal components and we will refund the full cost of the items, minus the shipping charge. Upon receiving your beads or crystal components, if you are not satisfied or the items did not meet your expectations for any reason, we will be glad to either exchange or refund your money (your choice), as long as its within 7 days of you receiving your order.

Exchange Items

**Any items sent back for exchange (except faulty, incorrect goods), There will be a charge for the postage for the re-delivery of your items as per our shipping rates**

Please note : We will not exchange or give a refund, if you have cut or opened the sealed plastic bag or the Swarovski factory packets which contains the crystals (The packet or plastic bag has the details of article, size and quantity on it) or if the crystals are damaged in transit back to us. Email

How To Send Items Back :

We suggest that if the items that you need to send back & the value is not over £36 please send back by Recorded delivery, if the value of beads or crystal components order is more than £36 please send back via Royal Mails Special Delivery service as the items will then be insured should they get lost or damaged , and you will also have proof of posting, please be aware that we cannot give a refund if we do not receive your parcel.

When you return the items to us, please use bubble wrap for all crystals and beads and make sure that jewellery had been pack well to avoid any damage from transit. If they are in perfect condition we will then credit your account within 2 working days.

If you paid via Nochex, we will refund your money back in to Nochex, If you paid via Paypal, we will refund your money back in to Paypal.

If you pay by Cheque or bank transfer,we will refund by cheque, which can take up to 7 days.

If the jewellery, beads or crystal components are damaged when on their returned to us, this means no refund will be given or offered.